Official Site
Welcome to The Pools Casino — the official online gaming destination from The Football Pools Limited, a trusted name in UK gaming entertainment since 1923. Licensed and regulated by the UK Gambling Commission, The Pools offers a secure and responsible platform for casino, sportsbook, and jackpot games with a proud British heritage.
Casino Details
| Parameter | Information |
|---|---|
| Website | www.thepools.com |
| Operator | The Football Pools Limited |
| Established | 2018 (modern online platform), heritage since 1923 |
| License | Gambling Commission of Great Britain (Account No. 48272) |
| Regulation | Operates under UK Gambling Act 2005 |
| Languages | English |
| Currency | GBP (£) |
| Customer Support | Live Chat, Email, Phone |
| Responsible Gambling | Deposit limits, Self-exclusion, Time-outs, and Reality Checks |
Bonuses
The Pools Casino rewards both new and loyal players with engaging promotions and cash-back offers. Bonuses are transparent, with clear terms and fair wagering conditions.
| Bonus | Description |
|---|---|
| Welcome Offer | New players receive a 200% bonus on their first deposit up to £100. Minimum deposit £10. Wagering requirement 30x. |
| Cashback Bonus | Daily 10% cashback on net losses, automatically credited. |
| Loyalty Free Spins | Regular players can unlock free spins through ongoing promotions. |
| Sports Promotions | Enhanced odds and bet boosts for football and other sports markets. |
Licenses and Regulations
The Pools Casino is operated by The Football Pools Limited, a company registered in England and Wales (Reg. No. 10573569). All operations comply with the Gambling Commission’s regulations under License Number 48272. Player funds are held in a medium protection segregated account. Fair play, age verification, and anti-money laundering controls are enforced to ensure a transparent and secure environment.
Registration
Creating an account is simple and fast:
- Visit thepools.com/register.
- Provide accurate personal details (name, address, date of birth, and contact email).
- Verify your age and identity with approved documents.
- Deposit funds using a debit card or PayPal.
- Start playing your favourite games!
⚠️ Note: Only residents of the United Kingdom (England, Wales, Scotland, Northern Ireland) aged 18+ can register and play.
Official Mobile App
Play anytime, anywhere with The Pools Casino mobile experience.
iPhone
Download directly from the App Store or access via Safari. The iOS app provides a smooth interface for casino, sports, and jackpots.
Android
Available through Google Play and directly on the official website. The Android app mirrors all desktop functionalities including deposits, withdrawals, and live betting.
Deposit and Withdrawal
Managing your funds at The Pools Casino is straightforward and secure.
| Method | Type | Deposit Time | Withdrawal Time | Fee |
|---|---|---|---|---|
| Debit Card (Visa/Mastercard) | Payment | Instant | Up to 24h | Free |
| PayPal | E-wallet | Instant | Up to 24h | Free |
How to Deposit
- Log in to your account.
- Click Deposit.
- Choose your method (Debit Card or PayPal).
- Enter the amount and confirm.
How to Withdraw
Withdrawals are processed via the same payment method used for deposit. Simply navigate to My Account → Withdraw Funds, select your amount, and confirm.
Transaction Timeframes
- Debit Card: within 24 hours
- PayPal: within 24 hours
Limits
- Minimum deposit: £5
- Maximum deposit: £5,000
- Minimum withdrawal: £10
💡 Important: Withdrawals must be made to the same payment method used for the deposit, in line with anti-money laundering rules.
Loyalty Program
Frequent players can benefit from ongoing promotions and VIP-style rewards. Each level offers exclusive bonuses, free spins, and priority support.
| Level | Reward |
|---|---|
| Level 1 | £100 cash bonus |
| Level 2 | 200 Free Spins |
| Level 3 | £500 cash + personal manager |
Games Available
Explore a wide selection of games from top providers such as Pragmatic Play, NetEnt, and Evolution Gaming:
- Online Slots – Hundreds of video and classic slots.
- Roulette & Blackjack – Multiple table variants for all budgets.
- Poker – Classic and live versions.
- Instant Win Games – Fast and fun scratch-style games.
- Live Casino – Real dealers, real wins via HD streaming.
- Sportsbook – Bet on football, horse racing, tennis, and more.
- Jackpots & Tournaments – Participate in large-pool prize events.
Customer Service
The Pools support team ensures that every player receives assistance quickly and efficiently. You can reach the customer service department through several convenient channels.
| Contact Type | Details |
|---|---|
| support@thepools.com | |
| Live Chat | Available directly on the website |
| Postal Address | Walton House, 55 Charnock Road, Liverpool, L67 1AA, UK |
| Responsible Gambling Help | www.gamcare.org.uk |
Terms and Conditions
All participation in The Pools Casino services is governed by its General Terms and Conditions of Use (Version 1.2 – August 22, 2025). Players must agree to these Terms before opening an account, ensuring fair play and compliance with UK gambling laws.
Main highlights include:
- Age and identity verification required.
- Only one account per player.
- Secure handling of deposits and withdrawals.
- Fair gaming — no collusion or fraud tolerated.
- Responsible Gambling policies available for all users.
Full T&Cs can be read at www.thepools.com/terms.
Sister Sites (UK)
The Pools Casino operates under The Football Pools Limited license, associated with:
- Jackpots The Pools
- Sportsbook The Pools
These sister sites share the same responsible gambling policies and user protection standards.
FAQ
- Is The Pools Casino legal and licensed?
Yes. The Pools Casino is licensed and regulated by the UK Gambling Commission under License No. 48272. - What payment methods can I use?
You can use debit cards (Visa/Mastercard) and PayPal for deposits and withdrawals. - Is there a mobile app?
Yes. The Pools has dedicated Android and iOS apps, plus a mobile-friendly browser version. - How can I limit my gambling activity?
You can set deposit, loss, or session limits, or request self-exclusion directly from your account. - Who operates The Pools Casino?
The operator is The Football Pools Limited, registered in Liverpool, UK, with decades of gaming heritage.